Maintenance Schedule
To maintain your pet’s coat and overall health, regular grooming is highly recommended. Most breeds require grooming every 4–6 weeks. Clients are responsible for scheduling appointments accordingly to avoid missed or overdue services.
Matted Coat Policy
Mats form when a pet’s coat is not properly maintained through regular brushing and combing.
- If mats are too tight or close to the skin, a shave-down may be required to safely and humanely remove them.
- Excessive matting can be prevented with routine grooming appointments.
- De-matting services (when possible) are charged at $2 per minute (minimum $10) in addition to the regular grooming fee.
- If a shave-down is necessary, an additional fee will apply based on the severity and time required for mat removal.
Liability Disclaimer:
Sundog is not liable for any injury that may occur during the matting removal process, nor for the condition of your pet’s skin after matting has been removed. Matting and extra brushing fees may be added to the total service cost and are due at pickup.
Sundog reserves the right to stop or refuse any groom if it is determined to be in the pet’s best interest or if the pet displays aggressive behavior.
⚠️ Pets with fleas will not be accepted.
Cancellations & No-Show Policy
- Appointment reminders are sent 48 hours in advance; however, it is the pet owner’s responsibility to remember their scheduled appointment.
- Cancellations must be made at least 24 hours prior to the appointment.
- Same-day cancellations will result in the client being charged the full grooming price.
- Repeated cancellations or no-shows may result in termination of services.
Pre-Existing Conditions & Accidents
Sundog is not liable for any pre-existing injuries or conditions, whether diagnosed or undiagnosed, that may be aggravated, exacerbated, or discovered while under our care. This includes, but is not limited to:
- Bone or joint injuries
- Self-inflicted injuries
- Skin conditions revealed after de-matting
Your pet’s health and safety are always our top priority. Clients will be notified immediately if any concerns or complications are discovered during the grooming process.
Media Release
Clients authorize Sundog to take photographs and video content of their pet(s) for use on social media, website, advertising, and other business-related purposes.